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  • Study: Online retail contributes to decline in product quality

    Yunchuan "Frank" Liu, a professor of business administration, says when manufacturers bypass retailers and sell directly to consumers online, product quality can suffer.

    Yunchuan "Frank" Liu, a professor of business administration, says when manufacturers bypass retailers and sell directly to consumers online, product quality can suffer.

    Photo by L. Brian Stauffer

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      Yunchuan "Frank" Liu, a professor of business administration, says when manufacturers bypass retailers and sell directly to consumers online, product quality can suffer.

      Photo by L. Brian Stauffer

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