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  • Paper: Workload affects operational risk at commercial banks

    Photo of Yuqian Xu, a professor of business administration at the Gies College of Business at the University of Illinois.

    Under a low-workload scenario, bank employees tend to take performance-enhancing risks. But in a high-workload scenario, employees make more errors due to multitasking, said Yuqian Xu, a professor of business administration at the Gies College of Business at Illinois.

    Photo by L. Brian Stauffer

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  • Editor’s notes: To contact Yuqian Xu, call 217-300-6348; email yuqian@illinois.edu.

    The paper “When is the root of all evil not money? The impact of load on operational risk at a commercial bank” is available online.