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  • Paper: Four service features impact demand for physicians’ online bookings

    Photo of Yuqian Xu, a professor of business administration at the Gies College of Business at the University of Illinois.

    In health care, four service-quality proxies – bedside manner, diagnosis accuracy, waiting time and service time – disproportionately affect demand for patient care, said Yuqian Xu, a professor of business administration at the Gies College of Business at Illinois.

    Photo by L. Brian Stauffer

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  • Editor’s notes: To contact Yuqian Xu, call 217-300-6348; email yuqian@illinois.edu.

    The paper “The interplay between online reviews and physician demand: An empirical investigation” is available online.