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  • Tendency of operational routines to falter is widespread but fixable

    The tendency of operational routines to move toward a state of higher "entropy" is an organizational reality, says Gopesh Anand, a professor of business administration.

    The tendency of operational routines to move toward a state of higher "entropy" is an organizational reality, says Gopesh Anand, a professor of business administration.

    Photo by L. Brian Stauffer

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      The tendency of operational routines to move toward a state of higher "entropy" is an organizational reality, says Gopesh Anand, a professor of business administration.

      Photo by L. Brian Stauffer

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