Brief: New office procedures course to start

A new 10-week course for office support personnel will begin Oct. 5.

The pilot course, Professional Office Procedures, is the result of
recommendations by a 14-member Office Curriculum Advisory Committee
who met with representatives of the Office of Human Resource Development.

Among the topics to be covered in the class are UI structure and internal
procedures; office politics and ethics; written and oral communications;
telephone procedures and etiquette; serving students, faculty and staff;
professional conduct and confidentiality; cost-effectiveness; time and
stress management; and understanding chain-of-command and internal
policies.

Each three-hour session will include a variety of activities, such as
guest speakers, field trips, case studies and role playing, and textbook
exercises.

Upon completion of the class, each participant will receive a framed
certificate of completion. The registration fee is $199.

To register or to receive more information, call the Office of Human
Resources Development at 333-8342.


UIUC -- Inside Illinois -- 1994/09-15-94